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Mediation and conflict moderation

What is Mediation?

Real solutions are uncompromisingly satisfactory

Mediation Comic zu Mediationsverfahren von Dr. Kraus & Partner
Important features of the mediation process:
  • Impartial third parties, which are accepted by all sides, support the parties through a collaborative procedure to resolve the conflict.
  • It is an informal/out-of-court clarification. All parties involved in the conflict participate in mediation.
  • The participation of all parties involved in each of the mediation phases takes place on a voluntary, self-determined basis. Objective, as well as emotional-psychodynamic aspects, are given equal attention. This enables satisfactory and sustainable conflict management and resolution.
  • The mediator is responsible for the process. The participants are responsible for the solution.
  • The goal of mediation is to reach an agreement that the parties agree to, sign and implement.

Why mediation?

Conflicts are natural. Conflicts exist everywhere, happen repeatedly, and they impact all of us.

Mediation  -  Comic zur Konfliktlösung
  • Conflicts can be expensive for companies, if they happen in the workplace between two employees or between teams. Resources become tied up as the energy of the employees flow into the conflict instead of the work.
  • Disputes with business partners are often settled in courts with the only winners being the lawyers and the business relationship is usually irreparably disrupted.
  • Even after a clarification and resolution of the conflict by means of a mediation procedure, it is not all rainbows and sunshine. However, the situation becomes more realistic and authentic. On this basis, people can work and interact much more honestly with each other.
  • Mediation saves money and creates efficient clarification and solutions.
  • Rigid deadlocked situations are resolved: The creativity and inventiveness of those involved can again be used for the interests of the company.  

Wie sieht eine Mediation aus?

Die 6 Phasen des Mediationsprozess

Mediation - Ablauf des Mediationsprozesses

The added value of the mediation process

  • Mediation is a very structured process.
  • The structure creates a controlled and protected framework for the participants to "let off steam".
  • Those in mediations feel equally understood.
  • The close leadership of the mediator enables the conflicting parties to change their perspective.
  • This change of perspective is the foundation for a potential discernment of the parties.
  • Discernment is the prerequisite for a mutually acceptable solution.
  • Depending on the severity of the conflict, 2-10 sessions of conflict resolution can be anticipated.

"Conflict is the engine of progress."

Mediation Toolbox

Mediation tools for groups

Various prerequisites should be fulfilled when conducting a mediation. One of the most important aspects of group mediation is that the mediator has a good standing and is trained in dealing with conflicts.
Mediation is no longer about the issue itself, but always about emotions and relationships. It can be very difficult and a structured approach is very helpful to avoid escalating conflicts.
Here are a few method maps for structured de-escalation.